How to fix Black Screen Issue on Smart TV

How to fix Black Screen Issue on Smart TV (Samsung)

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Are you standing in front of a black screen on the Samsung Smart TV? Did it run when you couldn't see a picture?  you have come to the right place to find a solution to this problem. The TV can work properly, then the screen is suddenly completely black. You can also hear the audio, volume control, and channel switching, but still can't see anything on the screen. That I'm not alone there. Make sure you scroll down and fix the problem.

Before you get rid of the TV and buy a new one or put it in your pocket to fix the problem, there are a few possible solutions that you can try easily. The problem can be caused by certain things, including the source, cables, or some other input. you can easily fix the problem yourself at home. In some cases, however, the screen may stop working and you may need to contact professional customer service.

What causes the Black Screen Issue in your Samsung Smart TV?  

After receiving numerous reports from several users, we decided to investigate the problem and developed a series of solutions that could solve the problem for most of our users. We have also examined the reasons why the black screen the problem occurs on Samsung Smart TV and we list them below.

Cable connection problem: Your Samsung Smart TV may have a black screen problem due to a problem with the cable connection. Loose connections, damaged cables or inactive power supplies are the likely cause of the television problem.

Sources issue: Additionally,  maybe the cause of the problem with the source that comes on the DVD, the decoder, or any source. By knowing the problem related to sources, the first playlist pulses on the remote control. If it is a TV menu appear, then it is a problem with regard to sources.

Inputs setting problem: The black screen problem may be due to an input configuration problem. The TV may have an incorrect input. Make sure the TV is set to the correct input to avoid this problem.

Firmware update issue: Your TV screen might be having a black display due to the obsolete firmware. The firmware, therefore, needs to be updated to solve this issue.

Sleep timer/power saver mode: In cases where the TV turns black randomly, the problem may be caused by the sleep timer or the power saving mode activated. Consider disabling it to see if the issue is resolved.

Hardware failure: it is possible that you have a hardware failure on TV.  a platform with a defective circuit, a defective TV panel or a defective LED. Just ask for a professional television technician service just in case.

Now that you have a basic understanding of the nature of the problem, let's move on to the solutions. Ensure that they are implemented in the specific order in which they are listed to avoid conflicts.

Solution 1: Ensure that the cable connection is correct

You need to make sure there is a suitable cable connection between the external sources and the TV. This will notify you if the problem is caused by the connection or another problem. Therefore, it is necessary to separate and connect all the connections tightly and correctly to ensure that there are no loose connections. Additionally, you need to make sure that the power cord and power supply are working properly.

When finished, but the problem remains, check the cables to see if they are damaged or defective. Coaxial cable and HDMI cable should be in good condition. If you find a broken cable, try using another cable and check if the problem is resolved. You can also try switching from one HDMI port to another to check if the port is working. If you are still not responding, do not worry, go to the next solution until you find a solution to the problem.

Solution 2: verify the sources

First, to find out if the problem is related to your sources, use the remote control to press the menu button. If the menu appears on the screen, the TV is in good condition and the problem is related to the sources. Sources can include SAT Box, Cable Box, DVD Player, Amazon, Roku, and others.

Be sure to check these sources to make sure they work correctly. Try deactivating and activating the sources you use. This will fix the temporary error in the fonts and solve the black screen problem. If the problem persists, try connecting another source to the TV or connect the same source to another TV. In this way, you can review the sources again and find a probable solution to the problem.

Solution 3: configure the TV input correctly

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The TV may show a problem with the black screen due to incorrect TV input settings. The source device cannot be turned on either. Therefore, you must ensure that the entries are defined correctly. Press the Source button on the remote control to see the available inputs and cycle through the input parameters to ensure they are configured correctly.

Also, make sure that the TV input is configured for the component you are currently using. You can also try switching to all TV inputs one by one to make sure that the component is correctly connected to the correct input. That way, you can probably solve the problem with the black screen of your Samsung Smart TV.

Solution 4: disable energy-saving / auto power-off

The sleep timer or sleep mode may have been accidentally activated. The sleep timer function can turn off the TV automatically after a set time. This could be the probable reason why the TV shows a black screen. Sleep mode can also cause this problem on your Samsung Smart TV.

To fix the black screen issue on your TV, you need to disable these features. To disable the sleep timer:

1. Press the menu button on the remote control.

2. Select the system and click Now.

3. Select the sleep timer and turn it off.

To deactivate the energy-saving mode, you need to do the following:

1. Press the menu button on the remote control.

2. Go to Settings on the TV.

3. Select the power saving mode and disable it.

If the previous solution still does not solve the problem, go to the next solution below.

Solution 5: update the firmware of the TV

Updating the software on your Samsung Smart TV not only optimizes your TV but also helps you solve most TV problems. One of the problems that can be solved by updating the TV firmware is the problem with the black screen on the TV screen. Therefore, you need to perform this process by following these steps:

1. Press the menu button on the remote control.

2. Go to Settings and click Support.

3. Click Update Software.

4. Select the Update Now option.

The TV will now go through the update process and new updates will be downloaded and installed on the TV. Once the update is complete, the device will automatically restart and the black screen issue will likely be resolved.

Solution 6: Restart the TV

If the solutions above don't solve the problem on TV, try it at home before thinking about professional service. Reset TV deletes all settings, deletes all data, and removes errors and errors from the TV. This will most likely solve the black screen issue on Samsung Smart TV. Follow these steps to restart your TV:

1. Press the menu button on the remote control.

2. Click "Settings" in the main menu and press "Enter" on the remote control.

3. Go to support and press Enter.                    

4. Select the self-diagnosis option and press Enter.

5. On the Self Test page, select Reset and press Enter.

6. After selecting the Reset option, you will be prompted to enter your PIN code. If you changed your PIN, enter the correct PIN and hit Enter. Otherwise, the default PIN code is 0000.

The TV goes through the recovery process and will restart at the end of the process. Follow the on-screen instructions to set up the TV.

After this procedure, there may be a possible solution to this problem with the black screen. If the problem persists, you can now seek technical assistance.

Solution 7: ask for professional/technical support

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If the previous solutions were not successful, you should now use the last solution. You can request a warranty service to replace the TV. In addition, you can try to solve the problem with professional/technical assistance so that a qualified technician can diagnose and repair your TV. Do not diagnose and repair it unless you are sure what to do.     

 

This solution fixes a hardware malfunction that may cause a black screen problem on a Samsung Smart TV. This could be due to a defective controller card, defective lamp, defective capacitors, defective TV panel and many other hardware issues on the TV. Once the technician knows the problem, the damaged parts are replaced and the problem is solved.